What support is available for people with gambling problems?

98rm offers Self-Exclusion, Deposit Limits and Time-Out tools. Beyond that, our 24/7 Burmese-language Live Chat and support@98rm.org can walk you through responsible gambling guidance and how to use each control. Gambling problems are health issues, and asking for help is not a weakness — it takes courage.

21+ Only · Responsible Gambling

Responsible Gambling
98rm's Commitment

Q: I suspect a family member under 21 is gambling — what should I do?

Contact 98rm immediately via Live Chat or at support@98rm.org. We will review the account and block it if necessary to resolve the issue. We never allow players under 21 to gamble on our platform.

Gambling is entertainment, and at 98rm we always put our players' wellbeing and financial safety first. With control tools, alerts and expert support, we are here for you every step of the way.

98rm's Commitment and Policy

At 98rm, gambling is meant for fun and entertainment. It can become a problem when it is used to recover financial losses or treated as a source of income. In those situations, 98rm is always ready to listen and offer as much support as possible.

We strictly require all players to be 21 or older and provide tools including Self-Exclusion, Deposit Limits, Time-Out and the ability to take a break from play. Our 24/7 customer support team is available to assist players in Burmese via Live Chat and email.

To keep gambling a positive part of life, we have built these policies on transparency, trust and responsibility. The wellbeing of every individual player matters to 98rm.

Protection Tools and Controls

98rm provides these tools so players can stay in control themselves

21+ Age Restriction

All players on 98rm must be 21 or older. Anyone found attempting to bypass this requirement will have their account blocked and will receive a prior warning.

Self-Exclusion

If you want to take a temporary or permanent break from gambling, you can request self-exclusion through Live Chat. Your access to games will be suspended for the duration.

Deposit Limits

You can set a daily, weekly or monthly deposit limit. This lets you control and plan your spending on your own terms.

Time-Out

You can choose a break period from one day up to six weeks. During a Time-Out, you will not be able to log in or play on your account.

24/7 Support

For any gambling-related issues, you can reach us in Myanmar language via Live Chat (24/7) or at [email protected]. We are always here to listen.

Minor Protection

Parents and guardians can use Parental Control software to restrict children's access to gaming, and should keep their 98rm account secured with a strong password.

Warning Signs of Problem Gambling

If any of the following signs apply to you, contact the 98rm support team or use the self-control tools right away — no need to hide it.

Gambling should be fun. When the fun stops, it is time to stop.

Increasing your bets to try to win back money you have lost
Trying to stop or cut back on gambling but being unable to
Being dishonest with family and friends about your gambling
Feeling unable to decide whether to gamble or not, and finding it impossible to stop
Borrowing money from friends, family, or employers to fund your gambling
Experiencing problems at school, work, or in your relationship because of gambling
Feeling like you cannot stop thinking about gambling, with the urge persisting over time
Feeling a sense of calm or escape from problems while gambling

How to Use the Self-Control Tools

If you want to self-exclude or set limits, follow these steps

Log in to 98rm

Find the Settings Menu

Go to Account Settings and open the "Responsible Gaming" section.

Choose a Tool

Select the option that suits you best from Deposit Limit, Time-Out, or Self-Exclusion.

Request Support

If you cannot find it in the settings, contact our 24/7 support team via Live Chat — we will help you right away.

Tips for Safe and Enjoyable Gambling

These tips can help you keep gambling as a form of entertainment

💰 Set a Budget in Advance

Decide how much you are going to spend before you play, and stick to that amount. Do not spend more than you can afford to lose. If you lose, do not try to top it back up.

⏰ Limit Your Play Time

Set a fixed amount of time you will play each day and stop when that time is up. Use a timer while you play.

🧠 Only Play with a Clear Head

Avoid gambling when you are tired, feeling down, or under the influence of alcohol. Only play when your mind is clear.

🎯 Treat Gambling as Entertainment Only

Gambling is not a source of income. Play when you are in a good mood, and remember that you can take a break whenever you want.

👨‍👩‍👧 Talk Openly with Your Family

If gambling is causing conflict at home, use Self-Exclusion or Time-Out right away and seek help.

🆘 Seek Help and Stop

If you feel like gambling is getting out of control, you do not have to face it alone — you can calmly reach out for help via 98rm Live Chat or at [email protected].

Do You Have a Gambling Problem?

Do not keep it to yourself — 98rm's Myanmar-language support team is ready to help 24/7 via Live Chat. You can also find answers on the FAQ page.

View FAQ Log in to 98rm

Responsible Gambling FAQ

Questions players ask most often

Log in to 98rm, go to your personal settings and select Self-Exclusion under the "Responsible Gambling" section. You can also request it through our 24/7 Live Chat and we will help you right away. Your access to games will be suspended for the duration of the exclusion.

Yes — you can set the limit to whatever amount suits your lifestyle. You can adjust your daily, weekly or monthly limit at any time, but an increase only takes effect after the pre-set waiting period ends. That way, a moment's impulse won't raise your limit while it still needs to hold.

Time-Out is a short break lasting between one day and six weeks — once the period ends you can resume playing. Self-Exclusion covers a longer period (typically from 6 months up to a permanent exclusion) and is the right choice when you want a firm break from gambling.

Contact 98rm immediately via Live Chat or at [email protected]. We will review the account and block it if necessary to resolve the issue. We never allow players under 21 to gamble on our platform.

Self-Exclusion only suspends gambling activity. Any remaining balance and related withdrawal matters are handled individually by our support team. Please contact us via Live Chat.

98rm offers Self-Exclusion, Deposit Limits and Time-Out tools. Beyond that, our 24/7 Burmese-language Live Chat and [email protected] can walk you through responsible gambling guidance and how to use each control. Gambling problems are health issues, and asking for help is not a weakness — it takes courage.

Responsible Gambling 98rm's Commitment