98rm Privacy Policy
This policy explains how we handle and protect your personal data. Your privacy is our priority.
Introduction — About This Policy
98rm takes players' personal data seriously and is committed to keeping your privacy secure. This Privacy Policy ("Policy") explains the types of personal data we collect when you use 98rm's website and services, and how that data is used and protected.
We encourage you to read this policy carefully and understand your rights. By using our services, you agree to the terms of this policy. You can review this policy at any time, and if you have any questions, contact us at [email protected].
This policy applies to 98rm's website (https://98rm.org) and all related services and interfaces.
1. Personal Data We Collect
We only request the personal data needed to deliver our services effectively and do not store anything unnecessary. The data we collect is as follows—
a) Information provided at registration
- Full name
- Date of birth (for age verification)
- Email address
- Phone number
- Password
b) Payment-related information
- Payment method (KBZPay, Wave Money, AYA Pay, CB Pay)
- Deposit and withdrawal records
- Phone number or account number linked to payment
We do not store your full payment card numbers or bank account details — transactions are handled through payment platforms (KBZPay, Wave Money, AYA Pay, CB Pay) and managed under their own security systems.
c) Gaming Activity Records
- Games played and gameplay history
- Bonus and promotion usage history
- Deposit and withdrawal records
d) Technical Information
- IP address
- Browser and device type
- Device detection data
- Website access log data
- Cookies and similar technologies
e) Communication Information
- Live Chat and email correspondence records
- Customer support requests
2. How We Use Your Personal Information
We use the personal information we collect only for the following purposes—
Account Management
Used to create your player account, verify your identity (KYC), maintain security, and manage account access.
Payment Processing
Used to verify deposits and withdrawals, prevent fraudulent transactions, and maintain payment relationships.
Customer Support
Used to respond to inquiries via 24/7 Live Chat and email, resolve issues, and improve service quality.
Security and Fraud Prevention
Used to detect suspicious activity and protect against account hacking and unauthorized access.
Service Improvement
Used to analyze player gameplay and service usage patterns in order to improve the website and gaming experience.
Communications
Used to send information about bonuses, promotions, and service-related updates (with the option to opt out).
3. Cookies and Tracking Technologies
We use cookies and similar technologies on our website. These cookies help the website function properly and improve your gaming experience.
Types of Cookies
- Essential Cookies: Required for the basic functions of the website and cannot be disabled. Used to maintain account login sessions and protect session security.
- Functional Cookies: Used to remember your preferences such as language selection and regional settings.
- Analytics Cookies: Used to understand website traffic patterns and gather insights for service improvement.
You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause some website functions to not work correctly.
4. Sharing with Third Parties
We do not sell your personal information to third parties. However, we share it on a limited basis where necessary to deliver our services effectively—
- Payment Service Providers: We share only the information required to process financial verifications with KBZPay, Wave Money, AYA Pay, and CB Pay.
- Customer Support Tools: Our relationship with Live Chat software providers — player communication records are used solely to improve service quality.
- Legal Requirements: This includes situations where we are required to share information due to legal proceedings, court orders, or our legal obligations.
- Business Changes: In the event of a company merger or sale, personal information may be transferred with a commitment to act in accordance with this policy.
All third parties we work with are committed to meeting our privacy protection standards. Where we process your personal information through those third parties, we monitor how they handle it.
5. Personal Data Protection Technology
98rm uses the following systems to protect your personal data and financial security—
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Encrypted Data Storage: Personal data stored on our servers is kept in encrypted format.
- Access Control: Our staff can only access personal data relevant to their specific role and responsibilities.
- Regular Audits: We conduct regular security checks on our servers and databases.
- Two-Factor Authentication: Players can secure their accounts with an extra layer of protection.
That said, no website can guarantee that data transmitted over the internet is 100% secure. We commit to protecting your data using the best technology available to us.
6. Personal Data Retention Period
We commit to retaining personal data only for as long as necessary and in compliance with legal requirements—
- Active Accounts: Personal data is retained for as long as the account remains open.
- Closed Accounts: Data may be retained for a set period after account closure for financial record-keeping and legal compliance purposes.
- Game History: Retained for the period required for financial auditing and legal matters.
- Communication Records: May be retained after customer service cases are resolved to maintain service quality.
Personal data that is no longer needed is deleted or anonymised once the retention period expires.
7. Your Privacy Rights
Every 98rm player has the following rights regarding their personal data—
Right to Access
You can request to view what personal data we hold about you.
Right to Rectification
You can request correction of any inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data once the legally required retention period has ended.
Right to Restriction
You can opt out of marketing emails and direct communications at any time.
Right to Data Portability
You can request a copy of your personal data in a readable format.
Right to Object
You can raise a complaint regarding how we handle your personal data.
To exercise any of the rights listed above, contact us directly at [email protected]. We will verify your identity and process your request as quickly as possible.
8. Age Restriction
98rm's services are for players aged 21 and above only. We do not collect or process personal data from anyone under 21.
If we become aware that a person under 21 is using our services, we will immediately close and delete that person's account and personal data. 21+ is a limit we strictly enforce.
9. Policy Update Notifications
We may revise this Privacy Policy from time to time. When significant changes are made, we will post a clear notice on the website and may also notify you by email.
Continuing to use our services after a policy update means you accept the revised policy. We encourage you to review this policy regularly.
The date of the most recent update to this policy is shown at the top of this page.
10. Contact Us for Privacy Enquiries
If you have any questions, requests, or concerns about this Privacy Policy, you can reach 98rm's customer support team via—
Live Chat
You can contact our customer support team directly through the 24/7 Live Chat on the website. Service is available in Myanmar language.
Send privacy-related enquiries to [email protected]. We will respond as quickly as we can.