98rm · Frequently Asked Questions
98rm FAQ — Answers to your questions
From deposits and withdrawals to Myanmar traditional games and technical issues — all the questions 98rm players ask most often are answered clearly here.
About this FAQ page
Questions that 98rm players contact us about most often are answered in detail here, organized into 4 groups: technical issues, deposits, responsible gambling, and Myanmar traditional games. If you cannot find the answer to your question here, you can reach the Support Team directly via 24/7 Myanmar-language Live Chat. This FAQ is updated regularly with the latest information, including topics like deposit limits, bonus details, and slot volatility.
Frequently Asked Questions
Technical Issues
If your connection drops, reopen your browser, go to 98rm.org, and you can continue the game shown on the welcome page. Your balance is safe — the server records all activity, so no progress is lost. If the problem continues, contact us via Live Chat.
Yes, you can access 98rm directly through Chrome, Safari, and other browsers on Android and iOS phones. No separate app download is needed — slots, live casino, and sports betting are all available in one browser. A good Wi-Fi or 4G/5G connection will give you the best experience.
Clear your browser cache and cookies — in Chrome you can do this via Settings > Privacy and Security > Clear browsing data. Then open 98rm.org again fresh. If the problem continues, check your network connection and contact us via Live Chat. Clearing the cache usually makes the loading time noticeably faster.
98rm works well on most phones and tablets running Android 8.0 or above, or iOS 13 or above. Keeping your browser up to date gives you the best experience. Phones with 2GB RAM or more can also run live casino games smoothly.
Yes. In Chrome, open 98rm.org, tap the menu (⋮) and select Add to Home screen. In Safari, tap the Share button and choose Add to Home Screen. This creates an app-like icon so you can open the site with one tap next time, saving you time.
Deposit Questions
98rm does not charge any commission on deposits. The exact amount you deposit will be credited to your account balance. Any fees from your bank or mobile payment provider are on their end — 98rm does not deduct anything extra.
You can deposit at 98rm using KBZPay, Wave Money, AYA Pay, and CB Pay. All four methods are available 24/7 and can be used by players across Myanmar. The same methods are used for withdrawals.
The minimum deposit is 3,000 Ks regardless of method — whether KBZPay, Wave Money, or others. The minimum withdrawal is 20,000 Ks, and withdrawals arrive within 15 minutes to 2 hours. On your first deposit, you can also receive a 150% welcome bonus of up to 200,000 Ks.
If 15 minutes have passed since your deposit, contact 98rm via Live Chat with a screenshot. Have your Transaction Reference Number from KBZPay, Wave Money, AYA Pay, or CB Pay ready — the Support Team will check it quickly and credit your balance directly.
98rm Login and select Deposit, then choose KBZPay. Transfer from your KBZPay app to the KBZPay account number shown. Copy the Transaction Reference Number, fill it in the Deposit Form, and confirm. Your balance will be updated shortly. If you have any issues, contact us via Live Chat.
Responsible Gaming
Players who want to set their own deposit limit can contact Live Chat Support and request one. This is a responsible gambling feature and the Support Team is available 24/7 to help. Limit requests are handled as a priority.
98rm offers 24/7 Live Chat support in Myanmar language. You can also email us at [email protected]. For details on gaming issues and ways to protect yourself, visit our Responsible Gaming page.
If gambling is causing you financial problems, if you are borrowing money to play, if it is affecting your family or work, or if you keep playing to try to win back losses — these are warning signs you should take seriously. Always remember that gambling is entertainment only.
Cooling-off is a temporary pause on gambling, while Self-exclusion is a longer-term suspension. If you feel you are losing control due to gambling, you can request either through Live Chat or Email. The Support Team will handle it right away and your account will be protected until the set period ends.
Myanmar Traditional Games
98rm's 3D lottery results are drawn using a transparent Random Number Generator (RNG). The winning numbers cannot be predicted in advance and have no connection to any lottery draws in the country. Every player can verify that the game is fair and genuine.
Shan Koe Mee is a traditional Myanmar card game available to play in the Live Casino environment on 98rm. You play in real time against a dealer, and you can win based on Five, Five with stars, and Flushes. For the full game rules, enter the game and check Help.
Yes. All of 98rm's Myanmar traditional games — Shan Koe Mee, 3D lottery, and 2D-related games — run smoothly on a mobile browser. The UI is built for touchscreen play, so you can access them comfortably on any phone model.
98rm's 2D game uses RNG technology to draw winning numbers, so results are random and no one can know them in advance. There is no connection to Myanmar national lottery draws, and every player competes on an equal footing. To see the payout rates, go into the game and check Help.
No. 98rm does not offer any advance number-tipping service and has no connection with any group that does. The results of the 3D and 2D games are determined solely by RNG and cannot be known by anyone in advance — do not trust any Telegram group or advertisement claiming otherwise.
Contact us and get your answer
If you can't find the answer to your question in this FAQ, 98rm's 24/7 Myanmar-language Support Team is ready to help right away. Reach us via Live Chat — we respond fast and sort out your issue on the spot.
Email: [email protected] · 21+ only